Privacy & Policy

At Teslux, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.teslux.org (the "Site"). By using the Site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal data:

1.1 Information You Provide

• Contact Details: Name, email address, phone number, and shipping/billing address.
• Account Information: Username, password, and preferences.
• Payment Information: While we do not store payment card details, we use secure third-party payment processors (e.g., Stripe, PayPal) to handle transactions.
• Customer Support Data: Any correspondence or communication with Teslux support.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, device type, operating system.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URL.
• Cookies and Tracking Technologies: We use cookies and similar tools for site functionality, performance tracking, and marketing.

For more details, see our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders.
• Communicate with you (order updates, promotions, account notifications).
• Improve our website and user experience.
• Prevent fraud and enhance security.
• Comply with legal obligations and resolve disputes.

3. Legal Basis for Processing (for EU/UK users)

Under the GDPR, we rely on the following legal grounds:

• Contractual Necessity: To fulfill orders and provide customer service.
• Consent: For sending promotional emails or using non-essential cookies.
• Legitimate Interests: To improve our services, ensure security, and conduct analytics.
• Legal Obligation: Where required by law or court order.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment gateways, shipping partners, email providers, and analytics services.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Legal Authorities: If required by law or to protect our rights, users, or others.

All third-party partners are required to handle your data securely and in accordance with applicable laws.

5. International Data Transfers

If you are located outside the UK, your data may be transferred to and processed in countries that may not provide the same level of data protection. In such cases, we implement appropriate safeguards, including standard contractual clauses.

6. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with legal, tax, or accounting obligations.
• Resolve disputes and enforce our agreements.

Typically, we retain account and transaction data for up to 7 years, unless otherwise required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data.
• Correct inaccurate or incomplete information.
• Delete your data ("right to be forgotten").
• Restrict or object to processing.
• Withdraw consent at any time (e.g., for marketing emails).
• Data portability.

To exercise your rights, email us at privacy@teslix.org. We may need to verify your identity before processing requests.

8. Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account credentials confidential.

9. Third-Party Services

Teslux.org may contain links to external websites and services. We are not responsible for the privacy practices of those third parties. Please review their policies before sharing personal information.

10. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review the policy regularly to stay informed.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at: